*Schedule for this position will be Tues-Fri 1700-0400.*
As an Extended Coverage Manager, you are responsible for managing all aspects of After-Hours Operations in a high-volume brokerage operation. The Extended Coverage Manager will provide overall leadership in the areas of customer and carrier relations, performance and continuous development. An Extended Coverage Manager must possess a successful track record in performance-based environments that focus on customer service, urgency and ongoing improvement. At Covenant Transport Solutions, we are committed to servicing our customers and exceeding expectations Our team members are trained to see the world through the eyes of our customers and transcend the investment of a traditional broker relationship.
Responsibilities
Daily communication with other Covenant Solutions Managers to have a comprehensive understanding of all daily activities and matters of importance Ensure that all shipments are actively worked on and covered with the maximum revenue possible to ensure timely pickupAuthority to authorize the booking of a carrier on any committed shipment deemed necessary, even at a lossKnowledge and understanding of all compliance rules for all carriers required by Covenant SolutionsSeat level of employee mentoring for best practice and customer service requirementsCommunicate and support Task Assignments from Operations ManagerMentor Seat Level EmployeesApproval of Buy Rate ExceptionsAssist with managing team performance to objectivesCustomer Exception Check Calls for Detention, Breakdown, OSD, Delay in Transit, OverweightCustomer Services Check Calls for Lumper, Scale Ticket, Tarps, Reefer Temp, Safety Equip, B&B, Seal
Knowledge, Skills, and Abilities
Driven and competitive nature Fast-paced and able to multitask in a high-pressure environment Ability to take verbal/written instruction and execute with confidence. Impressive negotiation skills Team player who can also produce independent results
Education/Experience
Bachelor's degree or relevant equivalent experience 3 years of Experience in Carrier Sales or Carrier Management
Competitive Compensation
Covenant's compensation philosophy's intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.
Pay Range: $56,146.95-$88,833.12
Pay Grade: 9
401(k) match, Serious Health Condition Pay
Full Health Benefits Package
Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
Paid Time Off & Holidays
Cultural Perks
Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran
VEVRAA Federal Contractor
Equal employment opportunity, including veterans and individuals with disabilities.
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