The Director of Carrier Operations will oversee, manage, and direct activity in support of day to day and long-term Solutions Brokerage service offerings. The role is responsible for managing and providing direction and input into the long-term design and execution of Solutions operations; ensuring that Solutions service and related financial performance goals are routinely accomplished. They will develop a strong team to ensure consistently high levels of operational execution and work closely with and support leadership in the execution of the Solutions business strategy.
Responsibilities
Ensure that the Solutions Carrier Operations teams are appropriately staffed (right number of personnel, required skills and relevant experience). Coach and develop all assigned personnel to enable consistently high levels of performance results. Direct and manage the development of structured and disciplined business processes to facilitate consistent high levels of performance (on time service, customer service, responsiveness, capacity coverage, carrier performance, etc.). Direct the execution of all related operations and capacity management processes to optimize productivity and results. Direct the selection and manage the use of appropriate technology to ensure that the Solutions operations teams are able to perform at consistently high levels. Ensure appropriate and adequate technology training to new hires and current personnel to optimize productivity levels and performance results. Ensure that the use of technology is supporting the execution of relevant Solutions operations processes. Develop an appropriate mix of metrics to ensure Solutions operations activity is effectively managed for all service mix offerings. Direct the use of appropriate leading and lag metrics with a focus on exception management to achieve operations and service and financial targets. Ensure the use of "big data" to analyze activity thoroughly and regularly to identify opportunities for improvement (better service, lower cost, improved customer value, etc.). Support Solutions Operations Managers and team members in the execution and performance of their respective responsibilities. Provide positive and constructive feedback on a regular basis and address performance issues in a timely and professional manner. Proactively and regularly reach out to all stakeholders (internal and external) to ensure satisfaction with Solutions performance and/or to address performance issues. Maintain effective relationships with all key stakeholders (internal and external) to help facilitate long term success for all parties. Collaborate with the Customer Team to increase customer opportunity, develop long term-strategic customer relationships, and foster customer growth and retention. Coordinate and collaborate with other Solutions functional areas and Covenant Logistics sales to ensure timely and effective responses to new business opportunities, RFPs, bids and new business startups. Oversee Operations Management personnel and ensure that both short and long-term objectives are met through the development and execution of appropriate business strategies and action plans. Direct activity for these areas as required to ensure the consistent delivery of Solutions service performance value proposition to customers and internal stakeholders. Support the SVP of Freight Management Operations in the preparation of the annual budget. Work closely to ensure that monthly operations budget targets are consistently being met. Initiate and collaborate to identify and affect improvement actions to ensure performance to Solutions financial targets.Be available to help resolve issues or address critical business situations.
Knowledge, Skills, and Abilities
Driven and competitive nature. Fast-paced and able to multitask in a high-pressure environment. Team player who can also produce independent results. Ability to lead a team of diverse individuals. Effective organizational and time-management skills. Effective written and verbal communication skills. Strong business management skills. Knowledge of the logistics industry and brokerage operations. Proficiency with technology systems - Microsoft Office, Outlook, TMS, etc. Ability to take verbal/written instruction and execute with confidence.Strong negotiation skills.Established track record of accountability, teamwork, and delivering results.
Education/Experience
Bachelor's degree in business management, supply chain, or similar field required. 1 year of relevant work experience may be substituted for each year of education required.7+ years transportation/logistics/supply chain industry experience required.3+ years managing and developing personnel required.
Competitive Compensation
We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure-ensuring your compensation is fair, motivating, and aligned with your growth.
Pay Range: $92,002.96-$153,508.64Pay Grade: 13401(k) Match: Build your future with our generous company match.Serious Health Condition Pay: Financial protection when it matters most.
Robust Health & Wellness Benefits
Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health-from preventive care to peace of mind:
Medical, Dental & Vision InsuranceTelemedicine AccessCompany-Paid Short & Long-Term Disability CoverageHealth Savings Account (HSA)Company-Paid Life Insurance
Time to Recharge
We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:
Generous Paid Time Off (PTO)Paid Company HolidaysTime off to Volunteer
Culture-Driven Perks
We've created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:
Casual Dress Code: Dress for your day.Tuition Reimbursement: Advance your education with financial support.Employee Discount Program: Exclusive savings on everyday essentials and more.Dependent Care Flexible Spending Account (DFSA)Adoption Assistance: Meaningful support for growing families.Employee Assistance Program (EAP): Confidential, 24/7 support for life's challenges.Pet Insurance: To protect your furry family members
Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran
VEVRAA Federal Contractor
Equal employment opportunity, including veterans and individuals with disabilities.
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