*The schedules for these 2 openings are as follows: Position 1-Sun, Mon, Tues and alternating Saturdays 7:00 PM-7:00 AM. Position 2-Wed, Thurs, Friday and alternating Saturdays 7:00 PM-7:00 AM*As a Dedicated Operations Representative, you are responsible for managing Strategic Customer/Carrier Accounts within a high-volume brokerage operation. The Dedicated Operations Representative must provide carrier procurement and transportation solutions across multiple modes, improve profitability and provide a high level of customer service. This individual will also develop and foster strategic relationships with an extensive customer/carrier base. At Covenant Transport Solutions, we are committed to servicing our customers and exceeding expectations. Our team members are trained to see the world through the eyes of our customers and transcend the investment of a traditional broker relationship.Responsibilities:Tactical Responsibilities:Daily management of dedicated customer/carrier relationships and all freight in transitFocus on load management, assigning carriers to loads, tendering shipments, and holding carriers accountable to committed shipmentsFocused on building and maintaining strong relationships with customers/carriers through operational and personal relationshipsCollaborate with assigned carriers on performance metrics, rate negotiation, and commitments as necessaryContinuous updating of assigned carrier's network needs, including offering new opportunities to the carrierIdentify additional capacity areas within current carrier networkNot responsible for sourcing net new capacityTasks:•nitial Driver Information Request Follow Up Driver Information RequestInitial Driver Visibility RequestFollow Up Driver Information RequestCommunicate Load Information Change(s) to CarrierRate (Re) NegotiationLoad Tender to Contracted Carrier(s)Rate Confirmation Follow UpUpdate Dedicated Carrier Profile(s)Carrier Lane Preference ManagementCarrier Capacity AvailabilityInternally and Externally Communicate Decision to Bounce Carrier from LoadOther duties as assignedQualifications:Driven and competitive natureFast paced and able to multitask in a high-pressure environmentAbility to take verbal/written instruction and execute with confidenceImpressive negotiation skillsTeam player who can also produce independent resultsBachelor's degree or relevant equivalent experience required1+ years of Experience in Carrier Sales or Carrier Management requiredCompetitive CompensationCovenant's compensation philosophy's intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.Pay Range: $39,998.40-$62,120.37Pay Grade: 6401(k) match, Serious Health Condition PayFull Health Benefits PackageMedical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance Paid Time OffCultural PerksCasual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance ProgramCovenant Logistics is an Equal Opportunity Employer M/F/Disability/VeteranVEVRAA Federal Contractor
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