The Extended Coverage I is a key operations link between Covenant, Professional drivers, and our customers. This position works outside of regular business hours to manage the fleet team and customer interactions by Coaching/mentoring a group of experienced professional drivers, providing excellent customer relations, ensuring safety and regulatory compliance, implementing cost initiatives, assigned projects and reporting business results.
Responsibilities
Coach/Mentor a team group of experienced professional driversProvide excellent customer relationsEnsure safety and regulatory complianceImplement cost initiativesComplete assigned projectsReport business resultsReview the shift turnover from the previous shift and take the required actionWork with other internal departments to resolve customer or company issues when necessary.Maintain measurable items to indicate how well the team/account is performing.
Fleet Management duties may include:
Track and trace the trucks in the morning and through the day.Track and manage home time requests in accordance with accounts expectations.Maintain positive and productive communication with drivers to deliver on time, prevent service failures, and reduce turnover.Receive ETAs and PTAs and manage throughout the day.Receive confirmations of load assignments.Driver retention of a quality driving force through exceeding the needs of our drivers during off hoursDevelop an effective working relationship with assigned professional drivers and understand the needs and performance of each professional driver.Communicate and establish expectations for performance, conduct, and safety, and provide ongoing feedback for the professional driver.
Customer Service duties may include:
Manage and solicit business from a specific or assigned number of customers by using daily available capacity.Solicit freight from existing customer base when demand indicates.Negotiate freight rates with customers that do not have contract rates.Communicate with customer to maintain good miles as well as meet operational needs (Home time, safety, maintenance, etc....)Commit to and receive detailed customer load information by telephone, fax, or electronic tendering.Input all load information into computer system accurately to ensure system integrity.Monitor and trace loads so that follow up can be made to customers regarding late pickups and or deliveries, as well as any other load changes that may occur.Anticipate and facilitate problem resolution on load issues to meet or exceed total satisfaction ofcustomers.Assist in collecting and maintaining current customer information in the system.
Qualifications
Knowledge of DOT regulations and Driver HOS Excellent interpersonal and organization skillsAbility to work in a fast paced and always changing environmentAbility to demonstrate a high level of proficiency in Microsoft Office ProductsSelf-motivated with the ability to work unsupervised1+ Experience in Transportation industry, preferably in Fleet Management, Load Planning or Customer ServiceHigh school diploma requiredBachelor's Degree and/or 2 Years equivalent work experience in Business, Logistics, or other closely related field preferredAS400 experience preferred
Competitive Compensation
Covenant's compensation philosophy's intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.
Pay Range: $40,000.63 -$62,120.37
Pay Grade: 6
401(k) match, Serious Health Condition Pay
Full Health Benefits Package
Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
Paid Time Off
Cultural Perks
Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran
VEVRAA Federal Contractor
Equal employment opportunity, including veterans and individuals with disabilities.
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